Passenger experience and services Archives - Public Transport Knowledge

Passenger experience and services

Capacity Building Events

30.11.-0001

Mobility as a right Workshop: Restoring people’s dignity in public transport

The 'Mobility as a Right' concept is one of the pillars of the project, and this first online Workshop was planned specifically for the UPPER Consortium. The workshop's aim, organized by ICLEI and Eur...

30.11.-0001

UPPER, MOVE21 & SCALE-UP webinar on ‘Mobility management around large events’

The joint webinar, organized and registered by Eurocities's Florian Becker and Lucian Zagan, featuring contributions from UPPER Project EU, MOVE21: Zero Emission 21st Century & SCALE-UP Project, f...

30.11.-0001

Webinar: Streets for All. Mobility as a Right & School Streets

In this knowledge exchange webinar, organized jointly by Horizon-funded projects REALLOCATE, UPPER, and JUST STREETS, we propose to address two topics related to inclusive urban mobility: mobility jus...

Resources

09 Jul 2026

A prototype walking wayfinding system for London

Case‑study description Back in 2007, walking accounted for 80% of trips under a mile and was the main way in which public transport was accessed in London, with 36% of all walking trips aiming to a...

27 Oct 2025

Accessibility of Shared Mobility Services for Disabled People

This academic research investigates the accessibility of shared mobility services for people with disabilities across seven European cities: Bologna, Cagliari, Brussels, Lisbon, Sofia, Stockholm, and...

07 Aug 2026

Challenges and Design Implications in Socially Resilient Mobility Planning

As mobility systems evolve, their design must enable people to adapt to disruptions in their daily lives and routines, making social resilience a vital yet underexplored focus. This is why this study...

07 Jul 2026

CIVITAS Inspiration on Public Transport: Improving Smart Transfers at Local Mobility Hubs

This brief focuses on “smart transfers” at local mobility hubs - the seamless, data‑driven coordination of passenger movement between transport modes such as buses, trains, bikes, e‑scooters a...

10 Jul 2026

Decarbonization Potential in Valencia’s Mobility Sector with Spatial Analysis

Academic abstract This study proposes novel strategies for tailoring messages that encourage walking, intended for integration into travel‑planning tools, Mobility‑as‑a‑Service (MaaS) platfor...

21 Jan 2026

Dementia‑Friendly Transport and Universal Design

This report investigates travel experiences and barriers faced by people living with dementia in Norway, focusing on how universal‑design principles can be extended to improve cognitive accessibil...

16 Jul 2026

Exploring walking distances to access Public Transport

Academic abstract A shift from private motorised transport to more active transportation can, among other things, deliver significant health benefits. The main disadvantage of active transport (in...

16 Jan 2026

Is It Really Too Far to Walk? Overestimating Walk Times and Distances Reduces Walking

This study surveyed 1 297 participants at seven locations in New Jersey to examine how perceived distances and walk times influence walking behaviour. Respondents consistently overestimated bot...

07 Aug 2026

Maximising PT Ridership and Passengers’ Satisfaction in Žilina, Slovakia

Public transport and shared mobility services are widely acknowledged as the backbone of sustainable urban transportation in terms of reducing traffic congestion, air pollution and noise, and incr...

10 Dec 2025

Netnography Study: End‑Users’ Satisfaction with Public Transport in UPPER Cities

Academic abstract The UPPER Horizon Europe project aims to accelerate a public‑transport revolution across ten European cities, supporting the EU Cities Mission for climate‑neutral mobility by�...

06 Aug 2024

On the road to a concept for Bus Rapid Transit

This publication aims to serve as a baseline describing the state-of-the-art of (E)Bus Rapid Transit systems around the world, creating a benchmark for the eBRT2030 project. The report examines th...

16 Jan 2026

Perception of Waiting Time at Transit Stops and Stations

Waiting time is a major source of dissatisfaction for transit users. This study investigates how specific stop‑ and station‑level amenities influence passengers’ perceived waiting time. Using re...